Last updated: October 26, 2026
This Privacy Policy describes how Westcountry Group Ltd (“Westcountry Group”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website at https://westcountrygroup.co.uk (the “Site”), make an enquiry, request our services, or otherwise communicate with us (collectively, the “Services”).
Westcountry Group Ltd is committed to ensuring that your privacy is protected in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are (Data Controller)
Westcountry Group Ltd is the data controller responsible for your personal information.
- Company Name: Westcountry Group Ltd
- Website: https://westcountrygroup.co.uk
- Email: sales@westcountrygroup.co.uk
- Postal Address: Unit 16-17 Devonshire Meadows, Broadley Park Road, Roborough, Plymouth, PL6 7EZ
- VAT : VAT GB 896 710 873
- Company Registration: Reg no. 05969499
2. The Personal Information We Collect
We collect information that identifies, relates to, or could reasonably be linked with you. Depending on how you interact with us, this includes:
- Contact & Identity Information: Your name, company name, job title, email address, telephone number, and postal address when you complete a contact form, request a quote, or correspond with us.
- Service & Project Details: Information you provide regarding project specifications, site locations, service inquiries, or billing and quotation details.
- Technical & Usage Data: IP address, browser type and version, time zone setting, operating system, and data about how you interact with our website via essential and analytics cookies.
- Correspondence: Records of communications you send us via email, phone, or our online forms.
3. How We Collect Your Information
- Direct Interactions: You provide personal details directly when you submit contact forms, request quotes, phone us, or email us.
- Automated Technologies: When you browse our Site, we may automatically collect technical data using cookies and standard server logs.
- Third Parties: We may receive technical data from analytics partners (e.g., Google Analytics) or service partners who assist in website hosting and business administration.
4. Legal Bases and How We Use Your Information
Under the UK GDPR, we must have a lawful basis to process your personal data:
| Purpose / Activity | Type of Data | Lawful Basis for Processing |
|---|---|---|
| To respond to your inquiries, provide quotations, and deliver agreed services | Contact, Identity, Project details | Performance of a contract or taking steps at your request prior to entering into a contract |
| To manage our relationship with you, provide administrative notices, and maintain client records | Contact, Identity, Billing details | Performance of a contract and Legal obligation |
| To monitor, protect, and maintain the functionality and security of our website | Technical, Usage Data | Legitimate interests (to ensure network security and a functional website) |
| To analyse website usage to improve user experience and marketing | Technical, Usage Data | Consent (via our cookie consent tool) |
| To send updates or direct marketing relevant to our B2B services | Contact, Identity | Legitimate interests (for relevant business contacts) or Consent (where required) |
5. Cookies and Tracking Technologies
Our website uses cookies to provide essential site functionality and to understand how visitors interact with our content.
- Essential Cookies: Necessary for the website to function (e.g., security, form submissions, cookie consent preferences).
- Analytics / Performance Cookies: Help us understand site traffic and usage patterns to improve our Services. These are only activated if you accept them via our cookie consent banner.
You can manage your cookie preferences at any time through our cookie settings banner or via your browser controls.
6. Sharing Your Information
We do not sell, rent, or trade your personal information. We only share personal data with trusted third parties where necessary for business operations, including:
- Service Providers: Website hosts, IT support providers, email service providers, and administrative software platforms that process data on our behalf under strict data processing agreements.
- Professional Advisers: Accountants, auditors, insurers, and legal counsel where required.
- Legal and Regulatory Authorities: When required to comply with a legal obligation, court order, or to protect the rights, property, or safety of Westcountry Group Ltd, our clients, or others.
7. International Data Transfers
When third-party service providers (such as cloud hosting or software tools) store or process data outside the UK, we ensure appropriate safeguards are in place, such as:
- Transfers to countries deemed to provide an “adequate” level of data protection by the UK government.
- Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement (IDTA).
8. Data Security and Retention
- Security: We maintain appropriate technical and organizational measures (such as SSL encryption, firewalls, and restricted administrative access) to prevent unauthorized access, loss, or disclosure of your information.
- Retention: We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, tax, or reporting requirements. Enquiry data that does not lead to a commercial engagement is periodically reviewed and securely deleted.
9. Your Legal Rights
Under UK data protection laws, you have the following rights regarding your personal information:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete information.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where there is no good reason for us to continue processing it.
- Right to Restrict Processing: Request the suspension of processing your personal data.
- Right to Data Portability: Request the transfer of your data to you or a third party in a structured, commonly used format.
- Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Where we rely on consent (e.g., non-essential cookies), you can withdraw it at any time.
To exercise any of these rights, contact us at sales@westcountrygroup.co.uk.
10. How to Complain
If you have concerns about how we handle your personal data, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint with the UK supervisory authority:
- Information Commissioner’s Office (ICO) Website: https://ico.org.uk Helpline: 0303 123 1113
11. Contact Us
If you have questions about this Privacy Policy or wish to make an inquiry, please contact:
- Westcountry Group Ltd
- Website: https://westcountrygroup.co.uk
- Email: sales@westcountrygroup.co.uk
- Phone: 01752 338 990
- Address: Unit 16-17 Devonshire Meadows, Broadley Park Road, Roborough, Plymouth, PL6 7EZ